Money, Real Quick: Kenya’s Disruptive Mobile Money Innovation (Amazon)
Tonny K. Omwansa, Nicholas P. Sullivan

Chapter 2: The Human Network
“The cash merchant is the connection between the ethereal world of e-float and the real world of cash”
“The value they add is trust.”

What other business processes can be described as adding trust? Do uber for x businesses just “app-ify” that trust? Taxis? Hotels?

Maybe that is a way of thinking of what biz/management/technology does: Reduce transaction costs and increase speed, convenience, and safety. Take models that rely on stocks and shift them towards ones that rely on flows.